By Dr Chaand Nagpaul, GP and a member of the BMA`s General Practitioners Committee

Every Practice knows it needs a fully functioning system. Some Practices even realise they can increase their efficiency with the right system but it seems only a few ever manage to get the right system at the right price to do what they actually want it to do.

Everyone knows that there are lots of people out there selling cheap calls, discounted dialling, bargain broadband and marvellous mobile rates. But very few know that most of these companies are just agents who sell on products from somebody else’s network and pocket the difference.

Missed doctors and nurses appointments are costing the NHS millions in wasted time and resources.